Want to work from home?

Love traveling in your spare time?

Excited to work within an International team?

Want to be part of a rapidly scaling company?

YOUR JOURNEY STARTS HERE...


OUR VALUES

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:

  • Be the solution - take ownership, drive collaboration
  • Be resourceful - strive for new wins every day
  • Be honest - default to transparency
  • Be respectful - treat others like you want to be treated

We encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.

ROLE SUMMARY

As a Customer Support Specialist, you’re an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

In this role, you will work remotely in the United States. We currently offer an email, chat and messaging platform, with new updates expected shortly.

Role Responsibilities

  • Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
  • Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it’s the former, teach the user. If it’s the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
  • Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.

Requirements

  • Previous customer service experience is strongly preferred
  • Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
  • Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
  • Very strong attention to details and comfortable reviewing documents
  • Comfortable solving issues over the phone (we will be soon launching phone support!)
  • Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
  • Flexibility to work during the business hours but sometimes covering the weekend shift

ABOUT US

WeTravel (www.wetravel.com) is an online fintech payment platform that transforms travel companies’ finances, communication, and marketing from a lot of manual paperwork to digital. We are a very well funded VC-backed company, bringing together a diverse and highly motivated team.


Read about us on TechCrunch, Huffington Post, Yoga + Life, Financial Times (FT), Skift, Lonely Planet, etc:

https://resources.wetravel.com...

BENEFITS & Salary

Salary - US$21,600 Per year


LATAM

  • Attractive compensation
  • Unlimited Paid Time Off!
  • Remote first option - Work from home, or work remotely from anywhere in Latin America.
  • As a travel-related company, we have fantastic team retreats, two of our founders love surfing, so it's normally beside a great beach
  • The latest tech you need to be successful.
  • Salaries reflect local factors and considerations, and are applicable to candidates becoming resident in LATAM from elsewhere.
  • 1099 / consulting agreement